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BESPLATNA POŠTARINA I JEDNOSTAVNI POVRATI

  • Česta pitanja
  • Vodič kroz veličine
  • UVJETI I ODREDBE
  • Pravila o povratu robe

Česta pitanja

Kako mogu vratiti proizvod?

Ukoliko trebate vratiti proizvod, koritite dokumente za povrat koji se nalaze u sivoj omotnici u kutiji. Ona sadrži obrasce za povratak i povratne etikete.

Korak 1: Ispunite obrazac za povratak na način da obilježite odgovarajuću kućicu s oznakom razloga povrata

Korak 2: Stavite obrazac za povrate unutra kutije zajedno s artiklom kojeg želite vratiti

Korak 3: Zalijepite povratne etikete na kutiju (ne lijepiti na kutiju s cipelama)

Korak 4: Dostavite paket najbližoj UPS poslovnici.

Za više informacija o povratima, molimo Vas pogledajte našu Politiku povrata.

Predlažemo Vam da svakako sačuvate račun ili potvrdu o slanju pošiljke.

Možete pratiti Vaš povrat unutra 24 sata koristeći broj za praćenje 
Broj za praćenje možete naći na Vašim povratnim etiketama iznad bar koda i sastoji se od 18 znakova, počevši s ˝1Z˝.

 

Kako ću primiti povrat sredstava?

Potrebno je otprilike 4-5 radnih dana kako bismo zaprimili i obradili Vaš povrat. Čim Vaša pošiljka bude zaprimljena i procesuirana u našem skladištu, izvršit ćemo povrat sredstava i obavijestiti Vas putem emaila. Povrat sredstava biti će izvršen na isti način kao i način plaćanja prilikom Vaše narudžbe. Povrat sredstava biti će vidljiv na Vašem računu unutar 2-10 radnih dana, nakon što ste zaprimili obavijest putem emaila. Ovdje možete pratiti povratak Vaše pošiljke koristeći broj za praćenje koji se nalazi na povratnoj etiketi.
 

Kada ću primiti povrat sredstava?

Potrebno je otprilike 4-5 radnih dana kako bismo zaprimili i obradili Vaš povrat. Čim Vaša pošiljka bude zaprimljena i procesuirana u našem skladištu, izvršit ćemo povrat sredstava i obavijestiti Vas putem emaila. Povrat sredstava biti će izvršen na isti način kao i način plaćanja prilikom Vaše narudžbe. Povrat sredstava biti će vidljiv na Vašem računu unutra 2-10 radnih dana, nakon što ste zaprimili obavijest putem emaila.

Kako mogu promijeniti ili otkazati svoju narudžbu?

Jednom kad zaprimimo vašu narudžbu, ona je odmah procesuirana kako bismo izvršili brzu dostavu. Nakon što primite potvrdu o dostavi, više nije moguće promijeniti ili otkazati Vašu narudžbu. Ukoliko želite vratiti neki od artikala iz svoje narudžbe, molimo Vas da se poslužite sivom omotnicom koja je u kutiji. Ona sadrži obrazac za povrate i etikete za povrate.

Kako mogu pratiti svoju narudžbu?

Svoju narudžbu možete pratiti putem broja za praćenje koji se nalazi u mailu s potvrdom narudžbe ˝Your order has been shipped˝. Može proći do 24 sata dok mogućnost praćenje narudžbe ne postane dostupna preko UPS praćenja. Kako biste pratili narudžbu, molimo slijedite poveznicu.

Je li moja narudžba poslana?

Primit ćete potvrdu slanja narudžbe putem emaila čim je Vaša narudžba poslana iz skladišta. Može proći do 24 sata dok mogućnost praćenje narudžbe ne postane moguća preko UPS praćenja. Kako biste pratili narudžbu, molimo slijedite poveznicu.

Kada će moja narudžba biti isporučena?

Težimo tome da pošaljemo Vaše artikle na sam dan primitka narudžbe. Možete očekivati da ćete primitii svoje ECCO artikle unutra 4-5 radnih dana od dana zaprimanja narudžbe. Može proći do 24 sata dok mogućnost praćenje narudžbe ne postane moguća preko UPS praćenja. Kako biste pratili narudžbu, molimo slijedite poveznicu
 

Koliko iznosi trošak poštarine?

Sve dostave su besplatne. Bez obzira što ili koliko kupujete na ECCO Online Shop-u.

Koliko iznosi trošak povrata?

Svi povrati su besplatni. Za više informacija o povratima, molimo pogledajte našu Politiku povrata.

Dostavljate li na po adrese?

Ne dostavljamo na PO adrese zbog sigurnosnih razloga.

Kome mogu uputiti pitanja vezano za proizvode koje sam kupio/la u lokalnim ECCO Trgovinama?

Pitanja vezana za proizvode kupljene u ECCO trgovinama možete uputiti direktno prodajnom mjestu na kojem ste kupili proizvod. Osoblje u prodajnom mjestu će Vam pomoći na najbolji način. Ovdje možete pronaći detalje o lokalnim ECCO prodajnim mjestima

Kako mogu pronaći svoju veličinu cipele?

Kako biste odredili koju veličinu trebate, molimo konzultirajte naš vodič kroz veličine.

Tražim specifičan proizvod

Unesite ime artikla ili njegov kod u tražilicu na vrhu početne stranice te se Vas preusmjeriti na pravu stranicu, osim u slučaju da je artikl prodan ili više nije dostupan na online shopu.

Kako mogu dobiti više informacij ao proizvodima?

Informacije o proizvodima sadržane su na stranici te uključuju opis i fotografiju proizvoda.

Za više informacija, molimo kontaktirajte Službu za korisnike.

+358-1344 5790

skrbokorisnicima@ecco.com

Kako koristim promotivni kod?

Koriste promotivni kod na način da ga ukucate u odgovarajuću kućicu u Vašoj košarici prije nego što se odjavite. Pronaći ćete dodatne informacije vezano za promociju na izjavi o odricanju koja se nalazi uz kod.

Kako promotivni kodovi utječu na moje pravo na povrat proizvoda?

Možete vratiti Vašu narudžbu u roku od 30 dana. Ukoliko je promotivni kod bio korišten prilikom Vaše originalne narudžbe, Vaš iznos za povrat će biti u skladu s time. Nismo u mogućnosti ponovno izdati promotivni kod.

Gdje mogu pronaći svoj račun?

Vaš račun će biti priložen potvrdi o slanju pošiljke na mailu, čim je Vaša narudžba poslana iz skladišta.

Kako mogu platiti svoju narudžbu?

Nudimo sljedeće mogućnosti plaćanja:

  • Visa
  • MasterCard

Je li moguće naručiti preko telefona?

Zbog sigurnosnih razloga nije dopušteno naručivanje putem telefona. Slobodno kontaktirajte našu službu za korisnike kako bi Vam pomogli s Vašom online kupnjom.

Kada će mi biti naplaćeno?

U slučaju plaćanja kreditnom karticom, cijeli iznos Vaše narudžbe je rezerviran na Vašem računu. Plaćate li debitnim karticama, biti će Vam naplaćeno prilikom slanja Vaše narudžbe.

Moram li platiti carinu i uvozne pristojbe?

Ne. Sve carine i uvozne pristojbe su uključene u cijenu Vaše narudžbe.

Kako se mogu pretplatiti na newsletter?

Kako biste bili u toku s novim proizvodima i posljednjm ponudama, možete se pretplatiti na naš newsletter prilikom odjave na način da odaberete odgovarajuću kućicu, nakon što ste odabrali način dostave.

Kako mogu odjaviti pretplatu na newsletter?

Možete odjaviti pretplatu na način da slijedite link za odjavu koji se nalazi na Vašem newsletteru.
 

Je li online naručivanje sigurno?

Kako bismo osigurali da je Vaše iskustvo kupnje sigurno, jednostavno i osigurano, naš ECCO Online shop koristi industrijski standard Secure Socket Layers technology (SSL).

Kako održavam svoje ECCO cipele?

Na način da slijedite 3 jednostavna koraka: čišćenje, njega i zaštita, što će Vam pomoći da produžite lijep izgled i ugodan osjećaj Vaših cipela.
 
ČIŠĆENJE
Čišćenje Vaših cipela s našim proizvodima za čišćenje na bazi vode efikasno će odstaniti nagomilane nečistoće i oživjeti kožu te povećati svježinu proizvoda.

Istražite cijelu kolekciju proizvoda za ČIŠĆENJE.

 
NJEGA
Proizvodi za njegu omekšavaju, vlaže i poboljšavaju elastičnost kože. Proizvodi za njegu vraćaju cipelama njihov sjaj i spriječavaju sušenje kože.

Istražite cijelu kolekciju proizvoda za NJEGU.

 
ZAŠTITA
Dovršite rutinu koristeći naše proizvode za zaštitu kože protiv loših vremenskih prilika i držite kišu i mrlja podalja od Vas.

Istražite cijelu kolekciju proizvoda za ZAŠTITU.

 
Kako biste pronašli idealne proizvode za čišćenje, njegu i zaštitu, molimo Vas da konzultirate preporuke za pojedine proizvode na našoj stranici, prilikom stavljanja proizvoda u košaricu ili kontaktirajte Službu za korinike na broj +385-1344 5790 skrbokorisnicima@ecco.com na način da pružite ime i broj artikla Vaših cipela, te ćemo Vam preporučiti proizvode za njegu  Vaše obuće.
 
 

Mogu li zamijeniti artikl?

Možete zamijeniti artikle na način da izvršite povrat i zatim napravite novu narudžbu u željenoj veličini i boji. Možete napraviti narudžbu odmah ili pričekati povrat sredstava za vraćene artikle. Ipak, preporučamo da napravite novu narudžbu što je prije moguće, obzirom da ne postoji mogućnost rezervacije artikala u našem sustavu.

Vodič kroz veličine

ECCO shoes have a unique type of fit – we call it the ‘Freedom Fit’. It refers to the fact that our shoes allow the toes to move freely and wriggle as you walk.

 

 

 

 

Kako točno odrediti veličinu cipela?

 

 

Sve što trebate za mjerenje vaših stopala od pete do prstiju je komad papira, olovka i ravnalo/metar.

 

 

 

 

 

Papir stavite na pod i naslonite ga uz zid. Stopalo stavite na papir, a petu uz zid.

 

 

 

 

Na papiru crtom označite drugi kraj (najdulji dio) stopala. Postupak ponovite i za drugo stopalo, jer česta je pojava da stopala butu različite duljine.

 

 

 

 

Izmjerite razdaljinu i usporedite je s tablicom u nastavku. Kada odlučujete koji broj obuće naručiti, koristite mjeru najduljeg stopala.

 

 

 

 

Shoes for kids:

Kada kupujete obuću za djecu, uvijek dodajte 1,5 cm kako biste omogućili rast njihovim stopalima, odnosno dovoljno prostora za micanje nožnih prstiju prilikom hodanja.

 

If your shoes don’t fit

  • If your shoes do not fit, the first consideration you need to make is whether or not the length of your shoes is correct. After checking this, here’s what you need to take a look at:If the heel slips whilst your laces are properly tied, add a second (generic) inlay sole under the inlay sole already in the shoe. This will raise the foot into the instep where the shoe is designed to fit. 
  • Another option is to increase the volume inside the shoe by using a thinner insole. Replacing a 5 mm insole with a 3 mm insole will increase the volume in the shoe about half a shoe size.
  • The ball of the foot should fit into the widest part of the shoe. If the shoe doesn’t fit or break properly, you may need to go with a longer or shorter size. 
  • If the shoe is excessively tight in the frontal area, try going up a size. Due to the ECCO unique fit, a larger shoe will provide added toe room yet still fit snugly in the heel area avoiding slippage. 
  • Make sure you are lacing your shoes according to your foot type. Many shoes come ‘bar-laced’ indicated by the horizontal lacing style. This may not be ideal for a wide foot so try re-lacing the shoe with the standard crossing manner. It is always a good idea to completely remove the laces when fitting a new shoe. Lace the shoe whilst on your foot.

 

I already have ECCO shoes, how can I examine that they really fit?

Examine the basic checkpoints to ensure a proper fit. Always consider the type of hosiery you will be wearing during use. This can alter fit and overall comfort. Once you have the shoes on both feet and stand up, check the following:

  • Shoe length. The first area to inspect is the overall shoe length. The recommended toe room allows about a half inch (1 cm) of space between the longest toe and the end of the shoe (about a thumbnail). Toes should never touch in the end.
  • Tightness of the shoes in the ball of the foot and instep area. Pinch a little area of the upper material. The upper should not be skin tight in most styles.
  • Heel fit. The heel in an ECCO shoe is designed to fit snugly. This should not be confused with a tight fit. It is normal for our shoes to have ample room for your toes to wiggle. This is due to the roomy toe box (during normal wear). There should be no slipping while walking.
  • Finally walk on a hard floor or firm surface. This will allow you to experience the ECCO fit and comfort features in our shoes. You should be able to walk smoothly and effortlessly without feeling unsteady or unbalanced.

 

A perfect fit is impossible to achieve in every scenario. There are millions of different types of foot shapes, widths and sizes. In addition, feet tend to swell throughout the day and change over time. A shoe you bought five years ago might not fit your foot in the same way today. It is always a good idea to have your feet measured regularly.


To measure your child's feet from heel to toe, all you need is a piece of paper, a pen and a ruler:
To measure your child's feet from heel to toe, all you need is a piece of paper, a pen and a ruler:

UVJETI I ODREDBE

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE

 

Subject to these Terms of Use, KRM (Poland) sp. z o.o. with its registered office in Warsaw at Bokserska 66A, 02-690 Warsaw, Poland, entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under the KRS No. 0000405905, Tax ID number 7010324245, statistical REGON No. 145890754, (referred to herein as "KRM," "we," "us" and "our") provides you with access to our web sites, including without limitation http://pl.ecco.com (each referred to herein as the "Web Site" and collectively referred to as the "Web Sites").

 

KRM reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site, terminating any accounts and/or cancelling any order for products.

 

  1. Acceptance of Terms of Use

     

    BY ACCESSING, USING AND/OR PURCHASING PRODUCTS, SUBSCRIBING TO NEWSLETTERS OR POSTING REVIEWS AT THIS WEB SITE, YOU ARE AGREEING TO THESE TERMS OF USE WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE, PLEASE EXIT AND DO NOT ACCESS, USE OR PURCHASE PRODUCTS AT THIS WEB SITE.

     

    These Terms of Use are available at a link at the bottom of each page on the Web Site. You may review or print out the Terms of Use at any time free of charge. We reserve the right to change these Terms of Use in particular in the following cases:

     

    • there has been a change of provisions of law regarding the sale of goods or performing services by electronic means and the change influences the rights and obligations resulting from our contract or the interpretation of these provisions have changed due to the issuance of the courts’ verdicts or other relevant authorities decisions;
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     In case of the change of these Terms of Use its consolidated text will be each time made available on the Web Site. Please check these Terms of Use before using the Web Site to determine whether a change has been made in comparison to the text applicable during your last visit. Your continuing access to or use of the Web Site confirms your unconditional acceptance of the then-current Terms of Use in their entirety.  If you do not agree to the changes in the Terms of Use as they occur, you should exit and not use the Web Site.

     

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  7. Purchasing Products and Returns

     

    • 7.1.Products

      The products we sell online are displayed on this Website and include but are not limited to footwear, bags and shoe care products.

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      By placing an order and clicking the button “I order and pay” you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation thereof as there may be rare occasions where for example two orders are placed for the exact same product and only one is available to send.

      We try to dispatch and deliver to you the ordered goods as soon as possible. Dispatch times may, however, vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure. We deliver free of charge within Poland.

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      When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement that we have received your offering to purchase a product and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your order is ready to be shipped at which time we send you an order confirmation as well as the invoice and shipment information. Hence, the contract is concluded at the moment when we send you an order confirmation. We will not charge your card with any amount before shipping your products, however an amount may be reserved on your card in order to ensure sufficient funds to cover the payment.

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    • 7.5.Payment

      The data of the payment method that you wish to use for payment should be provided to us when placing an order on the Web Site. Upon receiving your order we carry out a standard pre-authorisation for credit or debit cards and for bank transfer we do a control check. We do this to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorisation check and control have been completed. Your card will be debited once the order has been accepted and we are shipping your products. For bank transfer your account will be debited as soon as the order has been placed.

      We accept the following cards: Visa, Visa Electron, Mastercard credit and Mastercard debit. We accept Przelewy24 for bank transfers.

                

      When paying with credit or debit card, the full amount is reserved on your account by us and payment is debited from your card only at the time of dispatch of your products. 

       

      • Your connection is always secure with us and encrypted with 256 bit cipher.
      • ECCO Online Shop is using 3D Secure Visa and Mastercard.
      • For security reasons, we do not store any payment information in our database.

      All fees and charges related to the above payment methods are covered by ECCO Online Shop.

    • 7.6.Discount Codes

      We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though this Website.

      The conditions of potential use relating to any discount code will be specified at the time of issue.

    • 7.7.Delivery

      All products purchased from the Web Site are delivered pursuant to a shipment agreement. Service provider is UPS. Accordingly, the risk of loss and title to such purchased products passes to you upon delivery to you at the designated address. Delivery will be made within 1-3 business days after your order has been received. The time required for the ordered goods to be delivered to you includes the time necessary to prepare the ordered goods for shipment and the time of delivery of the goods by UPS.

      We only deliver within Poland and if you wish to purchase our products in another country please go the website of that particular country.

    • 7.8.Descriptions

      We attempt to describe our products as accurately as possible. However, errors do occur. If a product purchased on the Web Site does not conform to the product description, your sole and exclusive remedy is to return the unused product.

       

    • 7.9.Cancellations and returns

      You may cancel an order up until the time of dispatch by contacting our Customer Care at number +48 22 11 65 780. If we have taken payment the full amount will be refunded to you via the original method of payment.

       

      When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may withdraw from the contract concluded with us and return the ordered goods for a refund of the purchase price. We can only accept returns purchased through this Web Site. All purchases made through another ECCO sales point must be returned to the original place of purchase.

       

      Just return your unused and unworn item to us within 28 days upon receipt of the item at:

       

      KRM (Polska) sp. z o.o.
      Bokserska 66A, 02-690
      Warszawa

       

      The deadline of 28 days is counted from the date when the ordered goods have been delivered to you.

       

      Your statement on the withdrawal from our contract may be sent to us in any form and by any mean of correspondence. You may also use the specimen return form attached to this Terms of Use. You should also return the goods acquired by the withdrawn contract within 14 days counted from the date of the withdrawal.

       

      We will reimburse the purchase price of the goods being subject to the withdrawn contract not later than within 14 days counted from the date when we obtain your statement on withdrawal. Please note, however, that we may suspend the reimbursement until we receive the returned goods.

       

      In order to speed up the return the reimbursement of the purchase price you may also apply our return procedure:  

       

      How (easiest) to return an item

       

      Step 1: Complete the return form by checking the appropriate box with the reason for your return if you wish to inform us why you are returning the products.

       

      Step 2: Place the return form inside the box with the products.

       

      Step 3: Send this form with the products you wish to return.

       

      Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoebox.)

       

      Step 5: Deliver the package to your closest UPS store. You may find the closest drop off location at: https://www.ups.com/

       

      Returns may take time

       

      It can take approximately 21 days for us to receive your return to our warehouse.  We strongly encourage you to use our prepaid return label included in the parcel and to keep your receipt as proof of postage.

       

      Your refund will be processed in the original form of payment within 2 business days, as soon as we have received your goods in the warehouse. You will be notified via email when this transaction has taken place.

       

      Your banking institution may require additional days to process and post the “return” transaction to your account once they have received the information from us.

       

      Please note that if you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse.

       

      If you do not use the provided prepaid return label in order to return the goods, you are obliged to cover the direct costs of the goods returning. We are responsible for return shipping costs if we have sent wrong or defective goods.

       

      The returned goods should not be used in the manner not necessary to verify their character, features and functionality. You may try on the products, but you should not wear them. If you return a used, worn or washed item that is not approved by our quality control, we cannot send the item back to you.

       

      If you receive a defective/wrong item or a damaged parcel with missing items the easiest way to handle this is if we get photographic evidence of this. Please send a photo to us at our Customer Care team so we can investigate further - we are then responsible for the return. 

       

      Based on your return instructions in the return authorization form, we will issue you a credit to your card. We can only issue credit to the same card used for the purchase. We do not have title to the returned products until the item arrives at our returns department. Alternative returns policies may apply to particular products and product lines.

       

      If you have any questions about our returns process, please contact Customer Care.

       

  8. Linking

     

    This Web Site may contain links to other web sites that are not owned, operated or controlled by KRM or its affiliates (each a "Third-Party Site"). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site, you do so entirely at your own risk.

     

    If you intend to create any link from another web site to any page on this Web Site, you will inform us via email at: obslugaklienta@ecco.com

     

    We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and our internal policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.

     

  9. Product Warranty and claim handling

     

    We are obliged to deliver to you the ordered goods free of any defects.

     

    In case the ordered goods have defects, you have the right to:

     

    • file a declaration on a reduction of the price;

    • withdraw from the contract;

    • demand exchange of the defective product for a product free from defects;

    • demand from the seller to immediately remove the defects.

     

    The right to file a declaration on a reduction of price or withdrawal from the contact does not apply in case when we immediately and with no excessive inconveniences exchange the defective product for one free from defects or immediately remove the defect. This limitation, in turn, does not apply where the product has already been exchanged or repaired by us, or we have not discharged the duty of exchanging the product for one free from defects or removing the defect.

     

    You may request a replacement for a product free from defects rather than removal of the defect proposed by the seller, or request the removal of the defect instead of replacement for a product free from defects proposed by the seller.

     

    If it is impossible to remove the defect and to bring the product to conformity with the contract in a manner chosen by you or it involves excessive costs in comparison with the manner proposed by us, we may replace the defective product for a product free from defects regardless of your request in this respect.

     

    If you have a complaint regarding the products you have received please contact our Customer Care and they will inform you how to proceed and what information we need in order for us to process your complaint.

     

    E-mail: obslugaklienta@ecco.com
    Nr telefonu: +48 22 11 65 780

     

    We will confirm the receipt of your claim and respond to your request in this respect within 14 days. Otherwise, if you have requested that the product be replaced or the defect be removed or filed a declaration on reduction of the price specifying the amount by which the price is to be reduced, the request should be deemed to be considered justified by us and we would be obliged to comply with the request.

     

    We are responsible for the product defects if they are detected before the lapse of two years counted from the date when the product was delivered to your address. Your claim for the removal of the defect or replacement of the product sold for one free from defects is limited to one year, counting from the date of detecting the defect; however, the above limitation period may not cease to run before the elapse of the two years period counted from the date of delivery of the product. Your right to withdraw from the contract or to reduce the price due to the products’ defects is also limited to one year counted from the date of detecting the defect; however, if you have requested replacement of the product for one free from defects or removal of the defect, the time limit to submit the declaration on withdrawal from the contract or reduction of the price begins to run upon ineffective lapse of the time limit for exchange of the product or removal of the defect.

     

  10. Indemnification

     

    Unless prohibited by applicable law, you agree to indemnify and hold harmless each of KRM, its parents, subsidiaries, affiliates, officers, directors and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from or related to your use of this Web Site OR ANY CONTENT, the violation of these Terms of Use by you, or the infringement by you, or any other user using your account, of any intellectual property or other right of any person or entity.  IF YOU ARE OBLIGATED TO INDEMNIFY US HEREUNDER, WE MAY, IN OUR SOLE DISCRETION, CONTROL THE DEFENSE AND DISPOSITION OF ANY SUCH CLAIMS AT YOUR SOLE COST AND EXPENSE. WITHOUT LIMITING THE FOREGOING, YOU MAY NOT SETTLE, COMPROMISE OR IN ANY OTHER MANNER DISPOSE OF ANY THIRD-PARTY CLAIM WITHOUT OUR CONSENT.

     

  11. Governing Law and venue

     

    We provide the services of this Web Site from our offices within Poland. We make no representation that the content on our Web Site is appropriate, legal or available for use in other locations. These Terms of Use shall be governed by and construed in accordance with the laws of Poland, without giving effect to its conflicts of law provisions. A printed version of these Terms of Use will be admissible in judicial and administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

     

    Any controversy or claim arising out of or relating to these Terms of Use, your use of the Web Site or your purchase of any products from the Web site shall be settled by the competent courts of Poland.

     

    Notwithstanding any other provision in these Terms of Use, KRM may commence suit in court to enjoin infringement or misappropriation of intellectual property rights or confidential information.

     

  12. Alternative methods of dispute resolution

     

    Using alternative methods of dispute resolution is voluntary. The below provisions have only informative character and do not constitute any obligation neither for you nor for KRM.

     

    If we fail to find a satisfactory solution, you can lodge a complaint with the Polish Consumer Centre if conditions are met. You may also use the European Commission online dispute resolution here to register your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address legal@krm.ag

     

    As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. You then have the right to ask for intervention of a neutral entity such as a mediator, consumer advocate, social organization etc. You can read more about your right on https://www.uokik.gov.pl/sprawy_indywidualne.php

     

  13. Remedies for Breach of these Terms by You

     

    Without limiting any other rights or remedies, in the event that KRM determines, , that you have breached any portion of these Terms of Use, or have otherwise demonstrated inappropriate conduct, KRM reserves the right, in particular, to (i) warn you via e-mail that you have violated these Terms of Use; (ii) delete any content provided by you or your agent(s) to the Web Site; (iii) discontinue your access to the Web Site, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action;.

     

    If your ability to access and/or use the Web Site or any other service provided to you by KRM is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by KRM, through use of a different member name or otherwise.

     

  14. Copyright Complaints

     

    We respect the intellectual property of others, and we expect users of the Web Site to do the same. If you believe that your work has been copied and is accessible on our Web Site in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the following:

     

    KRM (Polska) sp. z o.o.
    Bokserska 66A, 02-690
    Warszawa

     

    or at email: obslugaklienta@ecco.com

     

    We recommend that the  claims of copyright infringement  be in writing and include the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on our Web Site where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

     

  15. Children

     

    Access to and use of the Web Site is made available only to people who can form legally binding agreements under applicable law. The Web Site is intended for a general audience and is not intended to be used by minor children. Children accessing the Web Site should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Web Site, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Web Site; and (iii) the consequences of any use of the Web Site by such Minor.

     

  16. Miscellaneous

     

    In the event that any provision of these Terms of Use conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then the issue regulated by such invalid provision will be settled in the manner that would take into account your interests., and the remainder of these Terms of Use will remain in full force and effect. Any failure by KRM to insist upon or enforce strict performance of any provision of the Terms of Use or to exercise any right under the Terms of Use will not be construed as a waiver or relinquishment of KRM's right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.

     

    You represent to KRM that you have the authority to access and use the Web Site according to these Terms of Use. These Terms of Use and any Additional Terms (as such terms shall be identified when posted on the Web Site) constitute the entire understanding between the parties as to the subject matter here of, and supersede all prior agreements and understandings.

     

  17. Contact Us

     

    We welcome your comments and questions. Please contact us at:

     

    KRM (Polska) sp. z o.o.
    Bokserska 66A
    02-690 Warszawa

     

    Telefon: +48 22 11 65 780
    E-mail : obslugaklienta@ecco.com

Pravila o povratu robe

  • Roba se mora vratiti u roku od 30 dana.
  • Roba ne smije biti nošena, izmijenjena ili oprana.
  • Roba mora imati pričvršćene sve etikete.
  • Pošiljka s obućom mora uključivati originalnu kutiju, u izvornom stanju i bez poštanskih oznaka.
  • Ako se obuća vraća u oštećenoj kutiji ili bez originalne kutije, naplaćuje se naknada za kutiju.

 

Kako vratiti proizvod

Korak 1.: ispunite obrazac za povrat tako da označite odgovarajuću kućicu s razlogom povrata.

Korak 2.: obrazac za povrat stavite u kutiju s proizvodom.

Korak 3.: pošaljite obrazac zajedno s proizvodima koje želite vratiti.

Korak 4.: zalijepite naljepnicu za povrat s unaprijed plaćenom poštarinom na svoju kutiju (molimo ne lijepite naljepnicu za povrat na originalnu kutiju obuće).

Korak 5.: Dostavite paket u vama najbližu UPS trgovinu, koji ćete pronaći ovdje

 


Povrati mogu potrajati

Za vašu informaciju, do prispijeća vaše pošiljke povrata u naše skladište u Poljskoj može proteći oko10 radnih dana. Izričito preporučujemo da koristite našu naljepnicu za povrat s unaprijed plaćenom poštarinom uključenu u pošiljku i da sačuvate račun kao dokaz o plaćenoj poštarini.

Čim primimo vašu robu u našem skladištu, povrat sredstava izvršit će se u roku od 2 radna dana, istim načinom plaćanja koji ste koristili pri kupnji. O provedenoj transakciji bit ćete obaviješteni e-poštom.

Nakon što od nas primi odgovarajuće podatke, vašoj banci može biti potrebno još nekoliko dana za obradu transakcije i prijenos sredstava na vaš račun.

 

Imajte na umu

  • Ako ne upotrijebite priloženu naljepnicu za povrat s unaprijed plaćenom poštarinom, preuzimate odgovornost za robu sve dok ne stigne do našeg skladišta.
  • Ako roba nema nikakvih nedostataka, vrijednost naljepnice za povrat s unaprijed plaćenom poštarinom oduzima se od iznosa povrata.
  • Preuzimamo odgovornost za troškove slanja u slučaju povrata ako vam dostavimo pogrešne ili oštećene proizvode.
  • Primite li oštećen/krivi proizvod ili oštećen paket u kojem nedostaju dijelovi potreban nam je dokaz u obliku fotografije. Molimo dostavite fotografiju našoj službi za korisnike kako bismo mogli dodatno istražiti − u tom slučaju preuzimamo odgovornost za povrat.